Refund policy
At Sensigreen, we are dedicated to delivering high-quality products that meet your expectations. If for any reason you are not fully satisfied with your purchase, we offer a simple and clear refund policy as outlined below:
Eligibility for Refund
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Timeframe: You may request a refund within 7 days of receiving your order.
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Condition: Items must be unused, unopened, and in their original packaging to be eligible for a refund.
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Proof of Purchase: A receipt or proof of purchase is required to process your refund.
How to Request a Refund
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Contact Us: Please reach out to our customer service team at sensigreenofficial@gmail.com to initiate your refund request.
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Return Instructions: Our team will provide you with the necessary return instructions and the return shipping address.
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Return the Item: Securely pack the item and ship it to the provided return address. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
Processing Your Refund
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Once we receive the returned item, we will inspect it and inform you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days, depending on your bank's processing time.
Exceptions
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Sale Items: Only regular-priced items are eligible for a refund. Sale items are non-refundable.
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Personalized or Customized Items: Products that are personalized or made to your specifications are not eligible for a refund.
Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to us at sensigreenofficial@gmail.com.
Thank you for choosing Sensigreen! We value your trust in our products and are committed to ensuring your satisfaction.